Refund Policy

Last updated: 28 September 2026. We want you to love what you ordered. If you don't, here's how returns work. You can return most items within 14 days of delivery for a refund. Items must be unused and in their original packaging. To start a return, email supportusevoltix@gmail.com with your order number and the item you'd like to return. Please don't send items back without contacting us first. Something arrived damaged, faulty or not as described? Email supportusevoltix@gmail.com with your order number and a photo or short video of the problem. We'll offer a replacement or a full refund. This doesn't affect your legal rights. UK customers have rights under the Consumer Rights Act 2015, including the right to reject faulty goods within 30 days and further rights to a repair, replacement or refund after that. Items we can't accept back: items that are not unused, or that are not in their original packaging, and items that were damaged after delivery through misuse. Under the Consumer Contracts Regulations 2013, you can cancel your order for any reason within 14 days of the day you receive it, and then have 14 days to send the item back. You don't lose any of your statutory rights. Email us as soon as possible at supportusevoltix@gmail.com to cancel before your order ships. If your order hasn't been sent to our fulfilment partner yet, we'll cancel it and refund you in full. If it has already shipped, just return it under this policy. We refund to your original payment method. For UK customers, the refund includes the original standard delivery charge, if any. Our shipping is free, so this usually doesn't apply. Your bank or card provider may take a few extra days to show the refund. Email: supportusevoltix@gmail.com. Trader: Aviel Sharifia, trading as Voltix, United Kingdom.